Returns and Refund Policies
Rivir will gladly accept returns for merchandise purchased through Rivir.com and that meet the following conditions:
- Merchandise must be returned in its original unworn condition and received WITHIN 7 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted.Rivir reserves the right to refuse worn or damaged merchandise.
- Please make sure that the tag attached to the product is safely in place. Pack the merchandise in its original packaging or appropriate carton
- If you ordered something else, and received something else: Drop us a mail at firstname.lastname@example.org. We would pick up the wrong item and replace it or refund your money.
- If you’ve received a damaged product: Drop us a mail at email@example.com. on our website. We would pick up the damaged item and replace it or refund your money.
- If the shoes don’t fit: Drop us a mail at firstname.lastname@example.org. We would get the item picked up and replace it. In case you want a refund, we shall deduct the shipping amount and refund your amount.
- If you would like simply return a product, we will accept the same, A nominal reverse shipping fee will be chargeable on the same.
- We only entertain exchange requests once per order and further exchange requests are strictly prohibited.
- Products once exchanged are non refundable and this is final and binding to all orders.
Refund would take place within 2-3 business days post receipt of the products back at our warehouse. A careful monitoring of the returned products take place to ensure that the shoes are unworn and intact. Subject to discretion is with "Rivir Shoes Pvt. Ltd."