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Returns and Refund Policies

If you are not satisfied with your order, we want to make it right! Please follow the instructions below so we can process your request as quickly as possible.

Rivir will gladly accept returns for merchandise purchased through Rivir.com and that meet the following conditions:
  • Merchandise must be returned in its original unworn condition and received WITHIN 15 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted.Rivir reserves the right to refuse worn or damaged merchandise.
  • Please make sure that the tag attached to the product is safely in place. Pack the merchandise in its original packaging or appropriate carton
    • If you ordered something else, and received something else: Drop us a mail at help@rivir.in. We would pick up the wrong item and replace it or refund your money.
    • If you’ve received a damaged product: Drop us a mail at help@rivir.in. on our website. We would pick up the damaged item and replace it or refund your money.
    • If the shoes don’t fit: Drop us a mail at help@rivir.in. We would get the item picked up and replace it. In case you want a refund, we shall deduct the shipping amount and refund your amount.