Shipping & Delivery Policy
At Rivir Shoes we believe in delivering products purchased in splendid condition. All items are carefully packaged as to avoid any form of damage. We will ensure that it reaches you earlier or within the specified period without any hassle.
Timelines for Delivery
Product will be dispatched within 3 working days of receipt of the final order.
If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency as well with our customer care, so that we may pursue with Courier Company.
No deliveries are made on Sundays in most cities, unless specifically specified.
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and courier company website details along with expected date of delivery. You may also check the same on Courier Company website.
In case of any problems, request you to raise an alert on the provided contact number on www.rivir.in or send an email at firstname.lastname@example.org or email@example.com
Address Change Requests
Once you have placed an order, you cannot make any alterations in address. However, address alteration requests may be accommodated within 24 hours of placing the order. We request you to call our customer care to make any alteration & send us a mail at firstname.lastname@example.org to be doubly sure about the change.
Incorrect or Incomplete Address
Note: Please make sure your shipping address is correct. Some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip / postal code do not match. The customer will, without exception, bear the cost of any such penalties and / or fees. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
In case of any further disputes during delivery
For domestic buyers, while delivering the product the courier company is liable to take sign on POD from the customer / the person who takes the delivery at the given address. In case any dispute arises related to the delivery of the product, the signed POD will be presented for clarification / verification.